Who are we
https://xcelnow.com.
Privacy Policy
XcelNow respects your right to privacy. Accordingly, we will collect and use personal information only as follows:
Our Purpose in Collecting Personal Information:
Personal information means information about you which is, or can be, tied to you as an individual.
The types of personal information or personal data we may collect about you include:
Name
Images of you (if you include images of yourself with your projects done with
our patterns
Your contact details, email address and telephone number
We collect personal information to:
Deliver the services you want
Communicate with you when necessary
Provide consumer/customer service
Respond to legal process
What information we collect and how we collect it:
Contact information, identification numbers, account numbers, and other information you provide when you do business with us;
Technical information (such as your Internet Protocol address, your computers operating system and browser type).
How we use personal information:
We do not sell or rent personal information to others
We do not use cookies to track movements on websites
We do not disclose personal info except in the following situations
When you request or give us permission to do so When we use service providers and contractors (such as credit card issuers, financial institutions, or data processors) for limited purposes to assist us in completing our transactions. When appropriate to prevent harm or injury (such as preventing fraud).
We take reasonable steps to protect your personal information:
We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes.
By providing XcelNow with information that forms the basis of communication with you, such as an email address, you agree to receive communication from us and our marketing team. However, all email marketing communication with you shall contain an ´unsubscribe´ link where you may notify the website that you no longer wish to receive advertisements or information from the website and your name will be removed from the general database.
Copyright
You may use our designs on personal garments/projects. You may also sell your projects where you have stitched out our designs. You may not share, copy, resell or distribute our designs in its original digital form. You may not purchase designs in a group buy or on behalf of someone else. We try to ensure that the artwork used to create these embroidery designs is purchased from legal clip art distributors, if you
see your artwork and it’s not for commercial use, please email me, the designs will be removed immediately.
Refund Policy
All digital files have a no refund policy once purchased and received by customer.
Designs /zip files which are corrupt will be replaced. Refunds are given when no solution to a problem can be offered. Please email us at [email protected] to discuss any refund issues.